bdg22 Privacy Policy
Our complete policy on how your personal information is collected, stored, used, and kept secure on the bdg22 platform is presented in detail here.
This Privacy Policy ("Policy") applies to the website bdg22.cam operated by bdg22 ("we", "our"). This Policy explains what information we collect, why we collect it, how we use it, and how we keep your information secure. By using the bdg22 platform, you are considered to have given your consent to this Privacy Policy.
We believe that every user's privacy is a fundamental right. From the moment you register on bdg22 through every transaction — we handle your every piece of information with the utmost care. Using SSL encryption and modern data-security technology, we ensure that your personal and financial information remains safe at all times.
1. Information We Collect
We collect various types of information when you create an account and use the services on bdg22. This information is used to provide secure services and improve the quality of the platform.
1.1 Personally Identifiable Information
- Full name (in Bengali or English)
- Date of birth (for age verification — only persons aged 21 or above may register)
- Email address
- National ID card or passport number (where applicable for identity verification)
- Residential address
1.2 Financial Information
- bKash, Nagad, Rocket, or bank account number (for deposits and withdrawals)
- Transaction history (deposits, withdrawals, and bonus usage)
- Wallet balance and betting records
1.3 Technical Information
- IP address and device information (operating system, browser version)
- Login time, location data, and session activity
- Browsing behaviour collected through cookies and web beacons
- Referral source and marketing channel
1.4 Communication Information
- Records of live chat conversations
- Email communication history
- Documents related to complaints and requests
2. Purpose of Data Collection
bdg22 does not collect information for any unreasonable purpose. Every piece of information is collected for a specific purpose and is not used beyond that purpose.
2.1 Account Management
Personal information is used to create, verify, and secure your account. Age verification ensures that only persons aged 21 or above can play games on bdg22.
2.2 Processing Financial Transactions
Financial information is required to process deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer. The relevant information is used to reliably carry out these transactions — the minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳800.
2.3 Providing Customer Support
Your communication history and account information are used to provide effective assistance through 24/7 Bengali live chat support.
2.4 Security and Fraud Prevention
Technical and identity information is used to prevent unauthorised access, account theft, money laundering, and other fraudulent activities.
2.5 Bonuses and Promotional Benefits
Your account and transaction information is used to manage the 100% welcome bonus (up to ৳15,000, 25x wagering), the VIP programme, and other promotional offers.
2.6 Legal and Regulatory Compliance
Information may be retained to comply with applicable laws and regulations and to respond to requests from regulatory authorities.
3. Data Storage and Security
bdg22 gives the highest priority to the security of your information. We use industry-standard technology and processes to keep your information secure.
3.1 Encryption Technology
Our platform uses 256-bit SSL encryption, which keeps all data exchanged between your browser and our servers completely secure. Additional security layers are applied for financial transactions.
3.2 Access Control
Your personal information can only be accessed by authorised personnel and only according to the needs of their work. All staff are required to operate under strict confidentiality agreements.
3.3 Data Retention Period
Information for active accounts is retained for as long as the account remains active. Even after an account is closed, certain information may be retained for a specified period for legal obligations and dispute resolution purposes.
3.4 Response to a Security Breach
If a data security breach occurs for any reason, we will notify affected users as quickly as possible and take the necessary steps to limit the damage.
4. Sharing Information with Third Parties
bdg22 never sells your personal information. However, information may be shared with third parties in the following limited circumstances:
4.1 Payment Processors
The necessary information is shared with the relevant payment institution to carry out bKash, Nagad, Rocket, and bank transfer transactions. This information is used solely for the purpose of verifying and completing transactions.
4.2 Game Software Providers
Limited technical information may be transmitted to game providers including Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe, as necessary to ensure fair gaming.
4.3 Legal Authorities
We may be required to provide necessary information in response to a court order or a lawful request from the relevant legal authority.
4.4 Business Transfers
In the event of a company merger, acquisition, or asset sale, user information may be transferred. In such cases, we will notify users in advance.
Outside of the circumstances described above, we will never share your information with third parties without your specific consent.
5. Cookies and Tracking Technologies
The bdg22 website uses cookies and similar tracking technologies. These technologies improve your browsing experience and ensure the functionality of the platform.
5.1 Essential Cookies
Cookies necessary for the basic operation of the platform — such as maintaining login sessions and performing security checks — cannot be disabled.
5.2 Functionality Cookies
These cookies are used to remember your preferences and provide a personalised experience, such as language settings or game preferences.
5.3 Analytical Cookies
These cookies are used to analyse platform usage and improve service quality. The collected information is processed in completely anonymous form.
5.4 Cookie Controls
You can accept or reject most cookies through your browser settings. However, disabling essential cookies may cause some services on the platform to not function properly.
6. Your Rights and Choices
bdg22 believes you should have full control over your own information. Your rights are described below:
6.1 Right to Access Information
You may request from us at any time what information we are storing about you. We will provide that information within a reasonable period of time.
6.2 Right to Correct Information
If any of your personal information is incorrect or incomplete, you may request a correction. This can be done through account settings or with the help of live chat.
6.3 Right to Delete Information
In certain circumstances you may request that your personal information be deleted. However, some information may not be possible to delete due to legal obligations or active disputes.
6.4 Right to Opt Out of Promotional Communications
If you no longer wish to receive promotional emails or notifications, you can let us know at any time through live chat. However, important account-related notifications will always be sent.
6.5 Right to Lodge a Complaint
If you have any concerns or complaints about the use of your information, please contact our support team. We will consider every complaint seriously.
7. Protection of Minors
bdg22 is committed to protecting minors from online gaming. Our services are for persons aged 21 or above only. Age verification at the time of registration is a mandatory step.
If information about a minor has been collected to our knowledge, we will immediately close that account and delete the information. Parents and guardians are requested to ensure their children are not using this platform.
8. International Data Transfers
Our servers and service providers may be located in various countries. Even if your information is transferred internationally, we ensure that it is handled in accordance with the security standards described in this Policy.
For data transfers, we ensure technical and contractual safeguards so that Bangladesh's laws and international data-protection standards are maintained.
9. Policy Changes and Updates
bdg22 reserves the right to update this Privacy Policy from time to time in line with changes to its business operations, technology, and legal environment.
9.1 Notice of Changes
For important changes, we will send a notification to your registered email address and display a special notice on the platform.
9.2 Use After Changes
Continued use of the platform after an updated Policy is published will be considered as your consent to the new Policy. If you do not agree with the changes, you have the option to close your account.
9.3 Policy History
Previous versions of this Policy are available on request. If you are interested, please contact our support team.
10. Contact Us
If you have any questions, requests, or complaints about this Privacy Policy, please contact us. Our dedicated support team is always by your side.
Contact the Support Team
To learn more about responsible gaming, see: Responsible Gaming | Terms and Conditions | FAQ